in 42 easy steps... psst that was a joke. ;)
Summoning The Laundry Fairy
Give us a call or text at any time: 250-816-9600, or send us an email: [email protected] and we will be happy to schedule your pick up and drop off.
We also ask that if there are special pickup or washing instructions that need explaining, please give us a call and we’ll be happy to try to accommodate any requests.
Please have your dirty laundry ready in a disposable plastic or sturdy fabric bag.
After your first service you may choose to continue using disposable bags or our custom laundry bags. We have 2 sizes depending on your needs. The laundry bags have a $5.95 deposit. Choose any number of any size of laundry bags you need. When you hand us a full laundry bag at your next pick-up we will give you a fresh, clean bag, right then and there, so that you’ll always have laundry bags at your house.
If you choose to discontinue our service, simply let us know and return our laundry bags to get back your full deposit.
Picking Up Your Laundry
When the Laundry Fairy arrives at your house, we ask for the ease and safety of our drivers, that you meet us at the front door. This way, our drivers don’t have to enter your house or apartment building and it makes pick-ups and drop-offs more efficient.
If you aren’t going to be home during a pick-up or drop-off we ask that you call, text or email us in advance to let us know, and we are more than willing to pick-up or drop-off bags of laundry at a pre-designated spot of your choosing that’s safe and secure.
When we pick up your laundry bags, we are going to wash clothes that come in the same bag together in the same washing machine. If you would like to have colours sorted, you may sort your laundry into different bags. Please ensure that the contents of each bag is able to be washed together with the other items in the bag, and will not bleed/transfer colour to the other clothing.
We of course can sort your laundry, as mentioned in our Laundry Options, just let us know and the fairies will get right to it!
Your Laundry is in Our Care
After pick-ups we will transport your laundry back to our facilities to be washed, dried and folded! We machine wash and dry your clothes, fold by hand, weigh your laundry, then bag it and tag it.
Delivery & Payment
When we delivery your laundry, you can choose to pay at the door with either cash, eTransfer, credit or debit or online via the texted or emailed invoice. If you wish to have a printed receipt we can leave it when we drop off your laundry.
The base fee is based on your clean laundries weight... we would never make you pay for your dirt!
The Fine Print
We will always do our very best to remove stains if we spot them, but can not guarantee the removal of every stain. We also ask that if there is a tough looking stain on clothing please place it in a “special handling” bag and let us know before we start washing so that we can pre-treat it. The Laundry Fairy can not guarantee the removal of all dirt, stains, and smells, and are not responsible for lost or damaged clothing.
All laundry that is bagged together and not asked to be sorted, can not be guaranteed that they will not bleed/transfer colour to other clothing.
You can rest assured that your laundry will never come into contact with anyone else’s laundry at any stage of this process. We treat your personal laundry with the utmost respect, and that means ensuring it stays separate from everyone else’s laundry, and never gets washed, dried, folded, or stored with anyone else’s clothing. We do this by keeping your laundry in its own bag during transport, and keeping it labeled throughout the whole process.
And we also Guarantee that your clothes will be returned to you smelling a whole lot fresher and cleaner than they were before you sent them to us!
Feel free to call, text or email us at any time!
The Fairies are working Monday to Saturday from 9 am to 5 pm and are happy to answer any questions you may have!
Enjoy your freshly laundered clothing...
while The Laundry Fairy flutters off to help another busy person find more free time!
Pick-up and drop-off from your home or business at your convenience.
Friendly and timely fairies that always ready to help!
Whether it is an order or just asking a question, we answer all communications personally.
Our Fairies work from Monday to Saturday 9 am to 5 pm.
But you are welcome to call or text anytime and they'll get right back to you!
© 2022 The Laundry Fairy. All Rights Reserved.